Refund

Refund Policy

For Goose Creek customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to gosecrlkcandle.shop.

Our approach at Goose Creek to eligibility
Goose Creek publishes this eligibility guidance for customers using gosecrlkcandle.shop. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What Goose Creek customers should know about condition of returns
For Goose Creek customers at gosecrlkcandle.shop, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What Goose Creek customers should know about exceptions
The following exceptions guidance applies to the Goose Creek storefront at gosecrlkcandle.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at Goose Creek to refund timing
For Goose Creek customers at gosecrlkcandle.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Goose Creek: order problems
For purchases made through gosecrlkcandle.shop, Goose Creek applies the following guidance on order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Our approach at Goose Creek to support
For Goose Creek customers at gosecrlkcandle.shop, this section explains support. For return or exchange assistance, contact Support@Gosecrlkcandle.shop or 5034754204.

Our approach at Goose Creek to starting a request
Goose Creek publishes this starting a request guidance for customers using gosecrlkcandle.shop. To start a return or exchange, contact us at Support@Gosecrlkcandle.shop before sending the item. Once the request is approved, Goose Creek will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Merchant Information
Business name: Goose Creek
Brand name: Goose Creek
Email: Support@Gosecrlkcandle.shop
Phone: 5034754204
Physical address: 1293 Forest Ave, Knoxville, Tennessee, 37916, United States